Privacy Policy

Copyright
All images & graphics along with text and content on the website and social media pages remain the sole property of Matt Price Driver Training. Anyone wishing to use items from the website or social media pages should seek permission from us before doing so.

Equality and Diversity
The Company’s organisation and arrangements for Equal Opportunities undertake to ensure full compliance with the following legislation and regulations: The Race Relations Act 1976, The Sex Discrimination Act 1975 and The Disability Discrimination Act 1995.

We are committed to ensuring that the services we provide are relevant to the needs of all sections of the community and that our workforce represents the people we serve. The aim of our policy is to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, sex, marital status, disability, working time, age, religion, sexual orientation or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Selection criteria and procedures are monitored to ensure that individuals are selected, promoted and treated on the basis of their relevant merits and abilities. We recognise that services must be relevant, responsive and sensitive, and that we must be perceived as fair and equitable in our provision of services by our partners and the wider community.

We aim to ensure that our contractors and others who deliver our services share in our vision.

Customer Service
Matt Price Driver Training is committed to providing the best customer service possible to make sure every client receives the service and support required, promptly and professionally.

We aim to:

Provide a clear and transparent pricing policy.
Provide information and impartial advice and guidance in the most appropriate learning style to suit a learner’s needs.
Provide a confidential service only asking for and disclosing the minimum necessary data to organise bookings.
Meet your training requirements within any agreed time-scales.
Inform you as soon as possible if any particulars of your enquiry or booking is to be changed.
Ask for your feedback and views on our service so we may evaluate our performance and improve on quality to better meet the needs of our customers.

We ask you to:

Provide us with accurate information.
Keep us up to date with any changes in your circumstances relevant to your training.
Work with us, so together we can achieve your objectives.

Data Protection
We are aware of the importance of confidential handling of information as at the time of joining our company, we issue guidelines stating our company policy, defining the importance of confidential handling of information as well as annual refresher training at the time of our re-accreditation inspections.
Data is protected from loss or theft from vehicles and instructors, our office and staff no matter whether in hard copy or electronic format. We are aware of the need to restrict the movement of data and instructors.

Any suspected/actual unauthorised non-business use or accessing of data would be reported immediately to the body concerned. In the event of the misuse or loss of data, we will follow guidelines laid down by Data Protection.
Data located in our office is secure and is able to be locked with access controlled to authorised personnel only.
If we were to store and/or transfer personal data on laptops, storage devices and other removable media, we would use encrypted laptops and encrypted storage devices and other removable media when handling Departmental information.

We only communicate, exchange, copy, print or store information in accordance with the authorised use of the data and do not share information with any third parties. We retain personal information only as long as it is required for the reason it was collected or as required by law. When personal information is no longer needed or required, we have procedures to destroy, delete or erase the data. A request to destroy, delete or erase data can be made at any time.

We give you the right to access the information we have about you. To do this, please contact us. We will advise in advance of any minimal charge for conducting a search which can take up to 30 days to retrieve information. We are not able to provide information if it contains reference to other persons or is subject to legal privilege.
We will give you the opportunity to keep your personal information up to date, as having accurate information enables us to give you our best possible service, keep you informed of our charges and up to date with legal developments relevant to our areas of concern. If you find errors in our information, please let us know so we may make corrections and update our records.

Our website contains links to third-party sites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Disability Statement
Matt Price Driver Training is committed to equality and diversity for all and we want to help you achieve your learning goals.
Should you need additional assistance because of your disabilities, possibly due to physical or learning difficulties, we will do our best to help you within our own resources.
If your disability requires more help than we are able to directly provide, we will put you in touch with one of our partner organisations that have training programmes for specific disabilities, for example, Literacy and Numeracy Learning Difficulties.
We want to help you, so please tell us if you need special help and assistance. Come and talk to us and find out what we can do to help you.

Complaints and Compliments
Matt Price Driver Training want to provide you with a happy and pleasant environment which is conducive to you achieving your learning goal.
If you have a complaint, it is important that we are made aware of any issues or problems, if they arise, as soon as they arise, so we can take action and address the issues or problems straight away. We cannot resolve a problem if we are not aware that one exists.
If you want to highlight any issues or problems you may have, please get in touch for an informal discussion. We can usually sort most problems out at this stage.
But if you feel that the matter has not been resolved through informal discussion then we ask you to put your complaint or grievance in writing straight away to matt@mp-dt.co.uk so we can respond quickly, at the latest within 5 working days, to try resolve the matter.
If you would like to compliment us, we would be delighted to hear from you. Receiving positive feedback about our service and your training and test experiences gives encouragement to our other customers.

GDPR – Fair Processing Notice
Matt Price Driver Training is committed to protecting and respecting your privacy. By booking and attending training you are agreeing to be bound by our GDPR policy.

We collect data when you contact us by phone, email and in person, this includes Contact Details, Photographic Image, Driver Licence details, Test details including results and Payment Details to facilitate bookings, training, issuing attendance and qualification certificates, and communicating with GOV.UK . We may also share this data with our accrediting bodies or authorities. The duration of time Data is stored is in accordance with the authorities’ requirements. We may also notify you to changes to our services, provide information or updates to relevant rules and regulations, seek your views or comments on the services we provide, and with your permission send other communications which you have requested and that may be of interest to you.

You have the right to opt out of the above, request to access, update or erase data:
Please email matt@mp-dt.co.uk requesting to do so.

For GOV.UK visit: www.gov.uk/government/publications/driving-standards-agency-privacy-policy/dsa-privacy policy