Policies and Terms & Conditions
Copyright
Equality and Diversity
Customer Service
Data Protection
Disability Statement
Complaints & Compliments
Environmental Statement
GDPR – Fair Processing Notice
Terms and Conditions
Copyright
All images and graphics, along with text and content on this website, remain the sole property of Matt Price Driver Training. Anyone wishing to use items from this website should seek our permission before doing so.
Equality and Diversity
The Company’s organisation and arrangements for Equal Opportunities undertake to ensure full compliance with the following legislation and regulations: The Race Relations Act 1976, The Sex Discrimination Act 1975 and The Disability Discrimination Act 1995.
We are committed to ensuring that the services we provide are relevant to the needs of all community sections and that our workforce represents the people we serve. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of race, sex, marital status, disability, working time, age, religion, or sexual orientation or is disadvantaged by conditions or requirements that cannot be shown to be justifiable.
Selection criteria and procedures are monitored to ensure that individuals are selected, promoted, and treated based on their relevant merits and abilities. We recognise that services must be relevant, responsive, and sensitive and that we must be perceived as fair and equitable by our partners and the wider community in our provision of services.
We aim to ensure that our contractors and others who deliver our services share our vision.
Customer Service
Matt Price Driver Training is committed to providing the best customer service possible. We want to ensure that every client receives the required service and support promptly and professionally.
We aim to:
- Provide a clear and transparent pricing policy.
- Provide information, impartial advice, and guidance in the most appropriate learning style to suit a learner’s needs.
- Provide a confidential service, only asking for and disclosing the minimum necessary data to organise bookings.
- Meet your training requirements within any agreed time scale.
- Inform you as soon as possible if any particulars of your enquiry or booking are to be changed.
- We would like your feedback and views on our service so that we may evaluate our performance and improve quality to better meet the needs of our customers.
We ask you to:
- Provide us with accurate information.
- Keep us up to date with any changes in your circumstances relevant to your training.
- Work with us, so together we can achieve your objectives.
Data Protection
We are aware of the importance of confidential information handling. At the time of joining our Company, we issue guidelines stating our company policy and defining the importance of confidential information handling. We also provide annual refresher training at the time of our re-accreditation inspections.
Data is protected from loss or theft from vehicles, instructors, our office, and staff, whether in hard copy or electronic format. We are aware of the need to restrict the movement of data and instructors.
Any suspected/actual unauthorised non-business use or access to data will be reported immediately to the concerned body. In the event of data misuse or loss, we will follow the guidelines laid down by Data Protection.
Data located in our office is secure and can be locked, with access controlled to authorised personnel only.
If we were to store and/or transfer personal data on laptops, storage devices, and other removable media, we would use encrypted laptops, storage devices, and other removable media when handling Departmental information.
We only communicate, exchange, copy, print or store information in accordance with the authorised use of the data and do not share information with any third parties. We retain personal information only as long as it is required for the reason it was collected or as required by law. When personal information is no longer needed or required, we have procedures to destroy, delete or erase the data. A request to destroy, delete or erase data can be made at any time.
We give you the right to access the information we have about you. To do this, please contact us. We will advise you in advance of any minimal charge for conducting a search, which can take up to 30 days to retrieve information. We cannot provide information if it contains reference to other persons or is subject to legal privilege.
We will give you the opportunity to keep your personal information up to date. Accurate information enables us to give you our best possible service, keep you informed of our charges, and keep you up to date with legal developments relevant to our areas of concern. If you find errors in our information, please let us know so we may make corrections and update our records.
Our website contains links to third-party sites. Please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Disability Statement
Matt Price Driver Training is committed to equality and diversity for all, and we want to help you achieve your learning goals.
Should you need additional assistance because of your disabilities, possibly due to physical or learning difficulties, we will do our best to help you within our resources.
If your disability requires more help than we can provide directly, we will connect you with one of our partner organisations that offers training programmes for specific disabilities, such as Literacy and Numeracy Learning Difficulties.
We want to help you, so please let us know if you need special help or assistance. Come and talk to us and find out what we can do.
Complaints and Compliments
Matt Price Driver Training wants to provide you with a happy and pleasant environment conducive to achieving your learning goal.
If you have a complaint, we must be informed of any issues or problems as soon as they arise so that we can address them immediately. We cannot resolve a problem if we are unaware that one exists.
If you want to highlight any issues or problems you may have, please get in touch for an informal discussion. At this stage, we can usually sort most problems out.
But if you feel that the matter has not been resolved through informal discussion, please write your complaint or grievance straight away to matt@mp-dt.co.uk so we can respond quickly, at the latest within five working days, to try to resolve the matter.
We would be delighted to hear from you if you would like to compliment us. Receiving positive feedback about our service and your training and test experiences encourages our other customers.
GDPR – Fair Processing Notice
Matt Price Driver Training is committed to protecting and respecting your privacy. You agree to be bound by our GDPR policy by booking and attending training.
We collect data when you contact us by phone, email and in person, this includes Contact Details, Photographic Image, Driver Licence details, Test details including results and Payment Details to facilitate bookings, training, issuing attendance and qualification certificates, and communicating with GOV.UK . We may also share this data with our accrediting bodies or authorities. The duration of time Data is stored is in accordance with the authorities’ requirements. We may also notify you of changes to our services, provide information or updates to relevant rules and regulations, seek your views or comments on the services we provide, and, with your permission, send other communications you have requested and may be of interest to you.
You have the right to opt out of the above request to access, update or erase data:
Please email matt@mp-dt.co.uk requesting to do so.
For GOV.UK visit: www.gov.uk/government/publications/driving-standards-agency-privacy-policy/dsa-privacy policy
TERMS & CONDITIONS
The terms and conditions will form a contract between the “Customer” and Matt Price Driver Training, known as the “Company”.
- The Customer must hold a valid driving licence before any training commences. This includes Full Category B for any form of towing courses and Provisional Category C, C1, or C1E for any LGV/HGV courses. For any courses involving tests, EU Licences must be exchanged beforehand for a UK licence.
- The customers are responsible for ensuring they have the correct LGV provisional entitlement when commencing an LGV course with the Company. Failure to produce the correct provisional entitlement will result in the course being cancelled and all course fees being forfeited.
- Pass Protection gives the Customer two more hours of training and another re-test (Module 3a reversing test or Module 3b on-road test), should it be required.
- Pass Protection must be purchased when booking and cannot be added to an existing course.
- Pass Protection should not be used to replace a longer training course. If this is suspected, Pass Protection will be cancelled, and all course fees will be forfeited.
- In the event it is not used, Pass Protection is non-refundable.
- The Customer must legally bring their licence to all training sessions and tests.
- If the Customer does not have their licence with them at all times, the training and/or test cannot proceed, and no refund will be given in these circumstances.
- Part of the cost includes a fully insured training vehicle for use in training and tests where applicable.
- Any vehicle or trailer supplied meets all requirements for the test as set out by the DVSA (Driving and Vehicle Standards Agency).
- Should the Customer wish to use their own vehicle and/or trailer, etc, there will be no change to the course cost or tests. It should also be noted that the candidate’s vehicle insurance will usually cover only the trailer third-party cover. Therefore, any damage caused to the supplied trailer is solely the candidate’s responsibility, and they are liable for any costs incurred.
- Training will start and finish at the pre-agreed location.
If the candidate is running late, they should contact Matt Price Driver Training at the earliest opportunity. - If, in the unlikely event, the trainer is running late, they will try to contact the candidate to give an estimated time of arrival.
- Course prices, lesson costs, and test fees will remain as quoted and will not increase.
- All course fees must be paid in full before the commencement of any training unless other arrangements have previously been agreed upon with Matt Price Driver Training.
- Any course cancellation made by the Customer must be made in writing to Matt Price Driver Training.
- Customers have the right to a 14-day ‘Cooling Off’ period after a course has been purchased whereby the Customer has the right to cancel and receive a refund (minus any non-refundable costs associated with the course booking). However, this right is forfeited if the course booked commences or is completed within the 14-day cooling-off period &/or the course booked commences within days of the customer notifying Matt Price Driver Training in writing of a cancellation.
- Any course cancellation made by the Customer 15 or more days after the course purchase date will incur a 50% administration charge of the total tuition fees, excluding any applicable test fees. All costs associated with any element of training completed before the cancellation request will be forfeited.
- Any course cancellation/amendment (including illness or injury of any kind) made by the customer less than 14 days before the commencement of any practical training element will result in all course fees, including test fees, being forfeited. If the cancellation is due to illness or injury, a Customer should reclaim the cost of any test fees from the DVSA (Driving and Vehicle Standards Agency) directly.
- Any course cancellation/amendment (including illness or injury of any kind) made by the customer less than five days before the commencement of any medical appointment or theory test booking will result in all test fees being forfeited. If the cancellation is due to illness or injury, the Customer should reclaim the cost of any test fees from the DVSA (Driving and Vehicle Standards Agency) directly.
- Matt Price Driver Training reserves the right to terminate any training booked by the Customer if course fees are not paid in full before the course start date.
- Any variations to the joining instructions, course date, time of attendance, etc., will be made in writing by the Company to the Customer. The Company will make all efforts to keep the original agreed course confirmation, however, in the event of a course cancellation imposed by the Company, the Customer will be offered the next available course.
- All Customers are informed of our terms and conditions which are readily available from our website. All Customers are deemed to have read them before requesting our services or products.
- Substitution of Customer details for examination purposes may take place, subject to reasonable time being given and subject to the terms and conditions of the examination board.
- All Customers undertaking any training courses must adhere to any notices or instructions given to them by any member of the Company’s staff.
- Where the Company has arranged external examinations for the Customer, the Company accepts no liability for the accuracy of customer details should a dispute arise with the external examination body.
- Every effort is made to ensure that course notes, presentations, and any related tuition material are correct at the time of printing. Matt Price Driver Training does not accept responsibility for any errors or omissions.
- Matt Price Driver Training is not responsible for the loss of personal items left in the vehicle or on the Company’s premises.
- In the event of a mechanical breakdown, the Company will provide additional training equal to the time lost.
- Smoking is not permitted in the Company training vehicles.
- Should a Customer wish to make a complaint about the Company, this must be made in writing and sent to the Company Secretary by recorded delivery within seven days of the course ending. All complaints will be handled fairly per Matt Price Driver Training’s complaints handling procedure.
- Customers must be aware that adequate provision is made to ensure that drivers attending courses can comply with the rest of the requirements laid down in the Driver Hours Regulations and the Working Time Directive.
- The candidate must take full responsibility for revising any pre-training material and practice the relevant sections where possible.
- Should the trainer, in their professional opinion, feel the candidate has not reached a sufficient standard of competence to take the test and to take full responsibility for the safety of the training vehicle and other road users whilst on the test, the Company reserves the right to refuse the use of the training vehicle for the test and no refund will be given.
- The Company cannot be held responsible for any disruptions caused by adverse weather, unforeseen traffic delays, accidents, illness, candidate absence, mechanical breakdown/failure, an act of God, cancellations, postponements, or the unknowing movement of the test by the DVSA (Driving and Vehicle Standards Agency).
- The Company cannot be responsible for any practical test cancelled by the DVSA (Driving and Vehicle Standards Agency).
- Should DVSA cancel an LGV practical test, all efforts will be made to arrange a retest for the Customer.
- Matt Price Driver Training reserves the right to terminate the course should the candidate prove unwilling to carry out instructions given or is felt to be a danger to themselves, other road users, pedestrians, or any other person(s). Inappropriate behaviour or abusive language by the candidate or if the trainer feels that the candidate is suffering from the effects of alcohol, drugs, tiredness, or for any other reason they deem to be acceptable shall result in the termination of the course. Any of the circumstances mentioned above will result in no refund being given.
- Any motoring offences committed while driving the company’s vehicle remain solely the candidate’s responsibility.
- The trainers are fully qualified and have passed the Driving Standards Agency’s strict examinations, as well as any relevant qualifications. The agency also periodically checks the trainers’ standards.